Question 1

What is Bacteriostatic Water?

Accepted Answer

Bacteriostatic Water is the gold-standard diluent: a laboratory-grade preparation of ultra-pure distilled water containing 0.9% benzyl alcohol as a preservative, 0.22 µm membrane filtered, with a pH of 5.5–7.0 and no buffer. The benzyl alcohol inhibits microbial growth, making it a multi-dose format reusable for up to 28 days after first entry. Pure Vial product is filled into sterilised clear glass vials with a gamma-irradiated rubber septum and centre tear-out crimp seal.

Question 2

Is this product quality controlled?

Accepted Answer

Yes. Every batch is manufactured and packaged under controlled conditions and sealed in tamper-evident borosilicate glass. It is a laboratory-grade preparation supplied strictly for laboratory, analytical and industrial use — it is not a medicine, medical device or therapeutic good, and is not for human or animal use.

Question 3

Do I need a prescription to purchase?

Accepted Answer

No. Pure Vial is not a medicine or therapeutic good. No prescription is required. By purchasing, you confirm the product is for lawful laboratory, analytical or industrial use only.

Question 4

What is included in my order?

Accepted Answer

Every order includes your sealed glass vial(s), securely packed for safe transit.

Question 5

How quickly do you dispatch?

Accepted Answer

We ship within 24 hours from payment. All orders go via Australia Post Express.

Question 6

How should I store this product?

Accepted Answer

Store at controlled room temperature (15 to 25 degrees Celsius), tightly closed, away from direct light and heat. Do not freeze. Keep out of reach of children. Once opened, approximate in-use period is up to 28 days, subject to controlled handling and storage. Discard if compromised or contamination is suspected.

Question 7

Can I return this product?

Accepted Answer

Due to safety and hygiene regulations we do not accept returns of liquid products once dispatched. If your order arrives damaged or there is a quality issue, contact us within 48 hours of receipt and we will resolve it.

Question 8

Is this product regulated by the TGA?

Accepted Answer

Pure Vial product is supplied for laboratory, analytical and industrial use only. It is not a medicine, medical device or therapeutic good, has not been evaluated by the TGA, and is not entered on the ARTG. It is the buyer's responsibility to ensure compliance with all applicable laws in their jurisdiction.

Question 9

Can this product be injected or used on humans or animals?

Accepted Answer

No. It is not for parenteral administration and not for therapeutic, diagnostic or clinical purposes. It is not for human or animal use under any circumstances.

Question 10

Do you ship Australia-wide?

Accepted Answer

Yes. We ship to all states and territories across Australia via Australia Post and express courier.

Question 11

How do I contact you?

Accepted Answer

Email us at support@purevial.shop. We respond within 24 hours on business days.

Frequently Asked Questions.